Join Our Team

Maintenance Manager

POSITION TITLE: MAINTENANCE MANAGER

REPORTS TO: GENERAL MANAGER

POSITION OVERVIEW:

As the Maintenance Manager, your primary responsibility is to exceed guest expectations by creating "picture-perfect" guest experiences throughout the hotel each and every shift. You will achieve excellence by facilitating the day-to-day maintenance, including minor repairs and improvements, preventative maintenance, championing health & safety standards, complying with brand standards and legislation, collaborating with Head Office on major repairs and improvements and supporting other operational departments. Your efforts will align to deliver the best quality products, improve both guest and employee satisfaction and deliver against key financial goals and performance metrics for your department

KEY AREAS OF RESPONSIBILITY:

Operations: To ensure the hotel runs efficiently through proper maintenance of the hotel’s physical facilities resulting in employee and guest safety and satisfaction, efficient operations, top-quality product, pleasant appearance, cleanliness, and compliance (brand & legislative). 

• Direct and perform the activities for the Maintenance department to ensure efficient operation of equipment, systems, and grounds by establishing preventative maintenance requirements, contracting special maintenance services, maintaining equipment and supplies inventory, and evaluating new equipment and techniques

• Effective scheduling and utilization of people resources

• Participate in planning, implementing, and overseeing building maintenance projects

• Maintain and oversee all plumbing, fire, electrical and mechanical systems and ensure they are maintained according to all current regulations

• Ensure adherence to relevant legislation as it relates to fire, health & safety, accessibility, employment, etc.

• Provide assistance to all departments

• Conduct regular inspection tours of the building, identifying existing and/or future concerns and taking corrective action

• Participate in the development and implementation of the Completion of Quarterly Inspection requirements from the Fire Department

• Responsible for the cleanliness and maintenance of the pool

• Responsible for scheduling and submitting payroll information in a timely manner

• Conduct departmental meetings to ensure expectations are clear

• Effective communication with staff and other departments

• Ensure completion and follow-up of maintenance requests from guests and staff

• Ordering tools/supplies

• Guides and promotes safe work performance by assisting in the development of safety systems, policies, and procedures

• Ensure all employees maintain WHMIS legislation, ensure safety procedures are followed, protective equipment is used and proper storage of hazardous material

• Ensure sanitation standards are met for all public areas of the hotel

PEOPLE RESOURCES:  Creating a respectful and caring, equitable, and positive work environment which in turn contributes to the creation of a high performing workforce

• Direct the activities of subordinate staff, monitor their work schedules to control labor costs and ensure proper training in accordance with hotel standards

• Maintain best practices to ensure continuous positive employee relations (engagement, conflict resolution, training/development, labor compliance, etc.)

• Ensure effective scheduling and utilization of staff resources

• Conduct timely performance evaluations and coaching of staff to reach objectives and improve morale

• Maintain a positive working environment to attract and retain qualified talent

• Create and maintain a collaborative, respectful working environment where staff are respectful, supportive, provided the proper tools/training to do their jobs, and treated fairly

• Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis

• Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making

• Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.  

• Maintain a positive, welcoming, and inclusive working environment to attract and retain qualified talent

QUALIFICATIONS & JOB SPECIFICATIONS:

• Completion of High school diploma plus additional post-secondary courses or licenses or a 1-year certificate in a related area, or equivalent

• Minimum 2 years of management experience in a hotel environment

• 3+ years ‘hands on’ general hotel or building maintenance experience 

• Basic plumbing and electrical knowledge

• Handyman skills

• Strong leadership skills

• Excellent organizational and time management skills

• Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment

• Ability to work effectively in a multicultural environment with co‐workers, clients, and partners

• Flexibility to workdays, evenings, weekends, and holidays as required

CORE COMPETENCIES:

• Leadership

• Communication

• Teamwork

• Planning and Organizing

TO APPLY:

Please send your resume to:
Alison Raposo | Human Resources Coordinator
araposo@diamondhotels.ca